Warranty conditions


Alecto is a brand of Commaxx International BV. Commaxx International BV sells Alecto products through its subsidiary Commaxx BV. Therefore, the general terms and conditions of Commaxx BV applies to all offers on this website.

all offers on this website.

These guarantee provisions apply to the consumer.
The warranty period starts on the day of purchase of the product. The warranty period is 24 months. The warranty period is not extended by warranty work and replacement deliveries within the scope of the warranty. Please keep your proof of purchase. Repair or replacement within the warranty is only valid with the original proof of purchase. Warranty and/or any complaints you, as a buyer, must deal with the (web) shop where the device was purchased.

Excluded from warranty
There is no guarantee for:

  1. damage from external influences;
  2. negligent damage;
  3. improper or incorrect use, as well as incorrect operation or load, including but not limited to the use of leaking and/or incorrectly installed batteries and/or the use of non-original parts;
  4. incorrect set-up or installation, for example due to failure to observe the applicable safety regulations and/or the instructions in the user, installation and/or assembly manual(s);
  5. changes, additions and/or extensions to the device;
  6. professional use;
  7. Alecto products that have been ordered outside the Alecto webshop. To do this, you must return to the store or web shop where you purchased the relevant Alecto product. 
  8. repairs and/or modifications carried out by persons or organizations other than Commaxx BV.

At all times, the decision on the application of the guarantee rests with you Commaxx BV

Do you have a defective product that was purchased from Alecto in the webshop and falls within the warranty? Then you can contact our customer service.

In these warranty conditions, the following definitions apply:

Consumer: the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with Commaxx BV;

Commaxx: Commaxx BV located in Kerkrade.

Content and size
If there are defects within the warranty period, determines Commaxx BV. whether your device will be repaired or replaced free of charge. Replacement parts or devices become the property of Commaxx BV Consumables (components that can be expected to require replacement during the life of the product) and accessories are NOT covered by the warranty. This includes batteries, antennas, remote controls, cords, buttons, battery covers and other such accessories. 

If during investigation and/or repair it is found that the defect is caused by improper use of the device, there is no guarantee and we reserve the right to invoice the repair costs and material costs to you. We will then contact you in advance so that you can decide for yourself.

Make sure to pack the device in its original packaging. If this is not possible, make sure you have a good and solid replacement packaging. The warranty is void if the device is transported without suitable packaging. The transport risk lies with you. Do not send any extra items, such as DVDs, USB sticks, or the like. Unfortunately, if these extra items are (unintentionally) lost, we cannot take any responsibility for this.

Counterfeit products
When you buy our products directly from Alecto or from an authorized Alecto dealer, you can be sure that you have a genuine Alecto product. Only these genuine Alecto products purchased from Alecto or an authorized Alecto dealer are covered by the limited Commaxx BV.

When you buy our products from an unauthorized Alecto dealer, the product is only covered by the warranty Commaxx BVwhen the unauthorized dealer can demonstrate with a detailed invoice and proof of payment that the product was actually purchased from Alecto or an authorized Alecto dealer. 

Commaxx BV does not guarantee counterfeit products. Attempting to resell such products may subject you to legal liability and/or criminal prosecution.