Privacy Statement

PRIVACY AND COOKIES

Alecto is a brand of Commaxx BV Alecto sells products through its subsidiary Commaxx BV Therefore, the general terms and conditions of Commaxx BV apply to all offers on this website.

Your privacy matters Commaxx BV ahead. If you visit our site, you may assume that we handle your personal data with care. We realize how sensitive your digital data is to misuse. That is why we do everything we can to prevent them from falling into the hands of hackers or untrustworthy parties.

We store all our data, including yours, on a secure database. And we never pass on your personal data to third parties for commercial purposes. Naturally, you remain the owner of your data at all times. This means that you can always view, change or delete them. In addition, we promise that if we want to use your data, we will first ask you for permission.

This privacy policy applies to the use of our website and our services. Our conditions are aligned with the new European privacy policy, the General Data Processing Regulation. This prescribes that we must inform our customers and website visitors about which personal data we collect, why, what we do with it, who works with it and under what conditions. We also explain how and where we store the data and protect it against misuse and external attacks. We also discuss the rights you have as a European resident and how you can make use of them.

As a data subject you have the following rights:

  • In accordance with art. 15 GDPR, you have the right to request information about your personal data processed by us, insofar as this information is described therein; 
  • In accordance with art. 16 GDPR, you have the right to demand immediate correction of incorrect or complete personal data stored by us;
  • In accordance with art. 17 GDPR, you have the right to request the deletion of your personal data stored with us, unless further processing - to exercise the right to freedom of expression and information; - to comply with a legal obligation; - for reasons of public interest, or - required for the assertion, exercise or defense of legal claims; 
  • In accordance with art. 18 GDPR, the right to request the restriction of the processing of your personal data, insofar as:
    • You deny the accuracy of the data; 
    • The processing is unlawful, but you refuse to erase it; 
    • We no longer need the data, but you need it to establish, exercise or defend legal claims, or 
    • Objected to the processing in accordance with Art. 21 GDPR; 
  • In accordance with Art. 20 GDPR, you have the right to receive your personal data that you have provided to us in a structured, current and machine-readable format or to request its transfer to another controller; The right in accordance with art. 77 GDPR to lodge a complaint with a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or place of work or of our head office.

You can read more about the GDPR on the website of the Authority for Personal Data. If you have any questions, comments or if you want to invoke your rights, please contact our customer service or the data protection officer. Below you will find our contact details.

Newsletter

When you register for our newsletter, we use the information you provide to send you the newsletter. You can unsubscribe from (receiving) the newsletter at any time after registration by unsubscribing via a link in the newsletter or you can unsubscribe via your account.

Commaxx BV uses your electronic data and therefore also your e-mail address, which we have obtained in the context of your purchase, to inform you about similar products or services after your purchase. You can oppose this by using the unsubscribe option that is offered in our communication. Your electronic contact details and e-mail address will not be passed on to third parties.

You can unsubscribe from the Alecto newsletter via an unsubscribe link in the e-mail.


Data processing 

Without perhaps realizing it, you leave data behind during a visit to this website. Below you can read what data we have from you and what we do with it.


IP address 

When you visit our website, you are not completely anonymous. Our system recognizes your IP address. Based on your surfing behaviour, we can see what information you are looking for and how and whether you have found it. With this data we can optimize our website and make it even more user-friendly.


Traffic data 

When you visit our website, so-called traffic data is stored. Data such as which pages you have visited and for how long. We use this information about your reading behavior to make our website even more user-friendly and to create content that meets your wishes. The traffic data is anonymous and therefore says nothing about your identity.


Third parties

We only use collected personal data to improve our website. We use our website for the branding of our audio and video equipment. You can also read or download additional information, such as order details, product description and instructions for use. For some activities, such as accounting or website maintenance, we work with external parties. These parties have all concluded a processing agreement with us, with which they promise to comply with the privacy rules. Again, if they want to use your data for another purpose, they must first inform us so that we can ask for your permission.






Criminal investigation 

Sometimes we are required by law to share information in connection with a government tax or criminal investigation. In such a case, we will do everything we can to oppose it. This means that we make use of all the possibilities that the law offers us.


How long do we store your data? 

We adhere to the (statutory) retention periods set for this.


How does Alecto secure data? 

Your data is in safe hands with us. This also applies if you approach us via the contact form. Your message and your data will be sent via a secure connection and stored on secure servers. You can recognize the secure SSL connection by the green lock at the top left of the browser.

In addition, only authorized employees with a duty of confidentiality have access to the secure servers where the data is stored. That is why we can guarantee maximum security and fraud or theft of data is virtually impossible.


Use cookies 

When you visit our website, you automatically consent to receiving cookies. Cookies are temporary text files with computer code that ensure that our website recognizes you on your next visit. The cookies are automatically stored on the computer's hard drive. But also for us Commaxx BV itself, cookies are useful. With the help of the cookies we gain insight into the use of our website, but we also use the cookies for marketing purposes. For example, Google Analytics makes an analysis of our website for us on the basis of information. This allows us to improve and customize our website and services.

Our cookies do not collect any personal information. If you do not want to receive cookies, you can adjust the settings for cookies in the browser and disable our cookies and JavaScript. Please note, however, that most websites do not work optimally if cookies are disabled.

Some cookies are deleted when you close the browser. Others can remain on your computer for years if you don't delete them.

 
How do you change your cookie preferences? 

It is not recommended, because the website does not work optimally, but you can disable cookies and Javascript in your browser. Each browser has its own manual. Search here under your browser.

Read more here about how to delete the cookies in the following links:

Internet Explorer™

Chrome™

Safari™

Firefox™

Opera™


Which cookies do we use and why? 

We distinguish 3 types of cookies:

- Functional cookies

- Analytical cookies

- Marketing-cookies

Below we explain the different cookies.


Functional Cookies 

Functional cookies are mainly intended to make shopping as pleasant as possible. They make it possible, among other things, to place items in the shopping cart, to log in to a personal account or to view reviews. We therefore do not use functional cookies on our site.


Analyzing Cookies 

We are constantly working on improving our website. For this we use the information from analytical cookies.


Google Analytics

Goal

We use cookies from Google Analytics to measure how you use our webshop and how you found us. We use this knowledge to improve our website.


Characteristics

This cookie comes from Google and is deleted after a maximum of two years. Some cookies are deleted after just thirty seconds or a minute.

 

To share

Google does not share anonymous data with third parties. 
Read more: Privacy statement

Cookie name

Placed by

Expires after

Goal

_ga

Commaxx BV

2 years

Identifies a unique visitor

_gid

Commaxx BV

24 hours

Identifies a unique visitor

gac_

Commaxx BV

90 days

This cookie sends information about Adwords campaigns Commaxx BV information to Google Analytics and AdWords. This makes it possible to measure AdWords Conversions. Based on this data, we know which campaigns are working and which are not.

_dc_gtm__

Commaxx BV

30 days

This cookie is used to control the number of requests over a period of time. This Cookie is placed when Google Analytics is used using Google Tag Manager.

Your rights as data subjects 

The General Data Protection Regulation has expanded the rights for you as the owner of your data. Some of these rights already existed, but have been tightened.

Right to information about the processing

Organizations are obliged to inform the public about their data processing. You have the right to know what happens to your data and why. And that applies to every new processing. Commaxx BV informs you when (new) data is collected. This is also possible in the form of information on our website. Only if it has already been established that you have already been informed, for example by e-mail to an e-mail address provided by you, are we not obliged to inform you.


Right of access and rectification 

As the owner of your data, you may ask us whether your personal data is processed automatically and what data it concerns. You are not obliged to explain the request for access. In addition, a parent or legal representative may make a request for access for children up to the age of 16. Incidentally, offline data also apply under the right of inspection, with the exception of data from documents that have already been stored in an archive repository. 

You also have the right to ask us to adjust, supplement, delete or shield data if it is factually incorrect, incomplete, irrelevant or if it is used or collected in a way that is against the law.
We must also pass this on to third parties acting on behalf of Commaxx BV work with your data, and we will of course inform you as a data subject about this.


Right to be forgotten 

The right to be forgotten is no longer limited to the removal of objectively incorrect data, incomplete data or data that is no longer relevant. 

You may have your personal data erased if:

- The data is no longer necessary for the purpose for which it was collected or processed.

- If you withdraw your consent to processing or object.

- We have processed your data unlawfully.

- Your data must be erased on the basis of a rule of Union law or national law.

- When it comes to data of children under the age of 16.

Of course, we also pass on your request to third parties who work with the data on our behalf, and of course also to you as a data subject.


Right to object 

You may request that we no longer use your personal data. We call this the right to object. For example, if we use your data for marketing purposes, but also for special personal reasons, such as if you do not want someone you know who works for us to view your 'sensitive' data.

Right to data portability 

The right to transferability, data portability, means that personal data must be easy to transfer, for example if you want to switch. A consumer may ask an organization to transfer his digital personal data directly. This only concerns digital personal data that has been collected and processed with or without your consent. We are required to provide the data in a form that can be easily reused by another organization.


Rights of data subjects in profiling 

Profiling is another word for the automated processing of personal data. You do not have to participate in profiling for marketing purposes. For example, on the basis of collected information, a profile can be made of you with which your purchasing behavior can be predicted. For example, we can email you specific offers based on your profile. If you do not appreciate this, you can object. We are obliged to immediately cease processing the data for direct marketing.


Withdrawal of consent 

In the context of the General Data Protection Regulation, we will regularly inform you about our data processing. And we are now also obliged to ask you for permission in advance. Also, a page on which we request your permission and where we have already ticked the permission box in advance is no longer legally valid. You have to put a check mark yourself, either Commaxx BV actively grant permission for a specific action or processing of your personal data. For the AVG, such a so-called pre-ticked box was sufficient. And you are free to withdraw your consent.

If you have any questions or if you want to exercise one of the rights, please e-mail to service-alecto@commaxxgroup.com or use the contact form on our website.

Or in writing via:

Commaxx BV
Wiebachstraat 37
6466 NG, Kerkrade
The Netherlands